Shipping Information & Return Policy

  

Overnight and 2-day shipping are available for most small and medium sized packages for additional charges. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and airfreight charges will NOT be refunded. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays. No Overnight or 2-Day deliveries on Saturdays, Sundays and Holidays. If you place your order for Overnight and 2-Day delivery on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.

  

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that the risk of loss and title for such items pass to you upon shipment by the carrier.

Terms & Conditions For Sales of Products and Parts

1. All prices are subjected to change without prior notice.

2. We reserve the right to correct typographical and printing errors.

3. We reserve the right to correct prices or calculation errors.

4. We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order. 

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise.

  

In order to obtain a Return Material Authorization (RMA) number, please complete the form at the bottom of the page. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering. 

RMA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number. 

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging. 

  

Freight Charge: Original and Return freight charges are not reimbursable unless the return is a direct result of our error. 

  

Restocking Fee: A 20% restocking fee is charged on all returns that are not the direct result of our error.

  

We will accept authorized returns within 30 calendar days of the purchase date. 

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return. 

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses or additional repair expenses caused by the use of wrong parts during installation.

  

Refunds for returns normally process and credit within 30 days from the date we receive your return at the warehouse. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at info@doorinnovation.com and we will respond to you immediately.